Service Chain Management: Technology Innovation for the Service Business - Christos Voudouris - Books - Springer-Verlag Berlin and Heidelberg Gm - 9783642094750 - October 19, 2010
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Christos Voudouris
Service Chain Management: Technology Innovation for the Service Business Softcover reprint of hardcover 1st ed. 2008 edition

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Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company.

308 pages, black & white illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released October 19, 2010
ISBN13 9783642094750
Publishers Springer-Verlag Berlin and Heidelberg Gm
Pages 308
Dimensions 155 × 235 × 17 mm   ·   458 g
Language English  

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