Service Chain Management: Technology Innovation for the Service Business - Christos Voudouris - Books - Springer-Verlag Berlin and Heidelberg Gm - 9783540755036 - December 18, 2007
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Christos Voudouris
Service Chain Management: Technology Innovation for the Service Business 2008 edition

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Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company.

308 pages, 74 black & white illustrations, 10 black & white tables, biography

Media Books     Hardcover Book   (Book with hard spine and cover)
Released December 18, 2007
ISBN13 9783540755036
Publishers Springer-Verlag Berlin and Heidelberg Gm
Pages 308
Dimensions 155 × 235 × 20 mm   ·   680 g
Language French  

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