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The Language of Service Encounters: A Pragmatic-Discursive Approach Felix-Brasdefer, J. Cesar (Indiana University)
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The Language of Service Encounters: A Pragmatic-Discursive Approach
Felix-Brasdefer, J. Cesar (Indiana University)
A comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, this book sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico.
276 pages, Worked examples or Exercises; 14 Tables, black and white; 19 Halftones, unspecified; 19 H
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | May 16, 2019 |
| ISBN13 | 9781108718752 |
| Publishers | Cambridge University Press |
| Pages | 296 |
| Dimensions | 227 × 153 × 22 mm · 446 g |
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