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The Language of Service Encounters: A Pragmatic-Discursive Approach Felix-Brasdefer, J. Cesar (Indiana University)
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The Language of Service Encounters: A Pragmatic-Discursive Approach
Felix-Brasdefer, J. Cesar (Indiana University)
A comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, this book sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico.
296 pages, 19 b/w illus. 14 tables
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | April 30, 2015 |
| ISBN13 | 9781107035829 |
| Publishers | Cambridge University Press |
| Pages | 296 |
| Dimensions | 160 × 238 × 26 mm · 580 g |
| Language | English |
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