Service Fascination: Gaining Competitive Advantage through Experiential Self-Service Systems - Christian Zagel - Books - Springer - 9783658116729 - December 16, 2015
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Christian Zagel
Service Fascination: Gaining Competitive Advantage through Experiential Self-Service Systems 1st ed. 2016 edition

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Christian Zagel presents a new way of innovating, measuring, and improving self-service systems for retail environments in the context of Customer Experience Management.

338 pages, 140 black & white illustrations, 59 black & white tables, biography

Media Books     Paperback Book   (Book with soft cover and glued back)
Released December 16, 2015
ISBN13 9783658116729
Publishers Springer
Pages 338
Dimensions 148 × 210 × 21 mm   ·   471 g
Language German  

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