Tell your friends about this item:
Total Quality Management in Information Services - Information Services Management Series Guy St. Clair Reprint 2012 edition
Ordered from remote warehouse
Our customers say:
Total Quality Management in Information Services - Information Services Management Series
Guy St. Clair
Changes in library and information services management is entering a new age of accountability and the provision of information, even in the more traditional library settings, is no longer accepted by funding authorities as inherently good. Library and information science professionals must now justify their existence, and basic concepts of quality management can be applied to library and information services units with success. This book is written for practitioners in the profession and covers TQM practices, programmes, customer care and more, showing how the ideas and techniques can work in a service environment.
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | March 19, 1997 |
| ISBN13 | 9783598243684 |
| Publishers | De Gruyter |
| Pages | 286 |
| Dimensions | 155 × 230 × 230 mm · 552 g |
| Language | German |
More by Guy St. Clair
Show all
![Cover for Guy St. Clair · Beyond Degrees: Professional Learning for Knowledge Services - Information Services Management Series (Hardcover Book) [size L] [Reprint 2010 edition] (2002)](https://imusic.b-cdn.net/images/item/original/691/9783598243691.jpg?guy-st-clair-2002-beyond-degrees-professional-learning-for-knowledge-services-information-services-management-series-hardcover-book&class=scaled&v=1605416290)
![Cover for Guy St. Clair · Entrepreneurial Librarianship: The Key to Effective Information Services Management - Information Services Management Series (Hardcover Book) [Reprint 2012 edition] (1996)](https://imusic.b-cdn.net/images/item/original/646/9783598243646.jpg?guy-st-clair-1996-entrepreneurial-librarianship-the-key-to-effective-information-services-management-information-services-management-series-hardcover-book&class=scaled&v=1527758379)
![Cover for Guy St. Clair · Power and Influence: Enhancing Information Services within the Organization - Information Services Management Series (Hardcover Book) [Reprint 2019 edition] (1994)](https://imusic.b-cdn.net/images/item/original/660/9783598243660.jpg?guy-st-clair-1994-power-and-influence-enhancing-information-services-within-the-organization-information-services-management-series-hardcover-book&class=scaled&v=1765821702)
More from the same publisher
![Cover for Martin Engler · Michael Muller. Ernstes Spiel. Catalogue Raisonne: Vol. 1.2, Painting 2017–2019 (Hardcover Book) [New edition] (2027)](https://imusic.b-cdn.net/images/item/original/189/9783422997189.jpg?martin-engler-2027-michael-muller-ernstes-spiel-catalogue-raisonne-vol-1-2-painting-2017-2019-hardcover-book&class=scaled&v=1690821716)
![Cover for Anne-Marie Bonnet · Michael Muller. Ernstes Spiel. Catalogue Raisonne: Vol. 1.1, Painting 1982–2016 (Hardcover Book) [New edition] (2027)](https://imusic.b-cdn.net/images/item/original/663/9783422996663.jpg?anne-marie-bonnet-2027-michael-muller-ernstes-spiel-catalogue-raisonne-vol-1-1-painting-1982-2016-hardcover-book&class=scaled&v=1692822346)
![Cover for Eva-Maria Seng · Erkundungen in Die Kunstgeschichte: Kirchenbau - Stadtebau - Utopie (Paperback Book) [1., Aufl. edition] (2026)](https://imusic.b-cdn.net/images/item/original/704/9783422068704.jpg?eva-maria-seng-2026-erkundungen-in-die-kunstgeschichte-kirchenbau-stadtebau-utopie-paperback-book&class=scaled&v=1605702344)
![Cover for CARE MATTERS: Art from the VERBUND COLLECTION, Vienna (Hardcover Book) [Englische Ausgabe edition] (2026)](https://imusic.b-cdn.net/images/item/original/947/9783422803947.jpg?2026-care-matters-art-from-the-verbund-collection-vienna-hardcover-book&class=scaled&v=1773988583)
See all of Guy St. Clair ( e.g. Hardcover Book )