Customer Service in the Information Environment - Information Services Management Series - Guy St Clair - Books - De Gruyter - 9783598243622 - February 4, 1994
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Guy St Clair
Customer Service in the Information Environment - Information Services Management Series Reprint 2012 edition

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Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material. This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more.

Media Books     Hardcover Book   (Book with hard spine and cover)
Released February 4, 1994
ISBN13 9783598243622
Publishers De Gruyter
Pages 144
Dimensions 155 × 230 × 230 mm   ·   378 g
Language German  
Editor St. Clair, Guy

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