Intercultural Service Encounters: Cross-cultural Interactions and Service Quality - Piyush Sharma - Books - Springer International Publishing AG - 9783319919409 - July 5, 2018
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Intercultural Service Encounters: Cross-cultural Interactions and Service Quality 2019 edition

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This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration.


101 pages, 9 Illustrations, black and white; VII, 101 p. 9 illus.

Media Books     Hardcover Book   (Book with hard spine and cover)
Released July 5, 2018
ISBN13 9783319919409
Publishers Springer International Publishing AG
Pages 101
Dimensions 150 × 220 × 20 mm   ·   454 g
Language German  

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