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Service Innovation and Management: Digitalization, Service Infusion and Customer Experience - Future of Business and Finance 2025 edition
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Service Innovation and Management: Digitalization, Service Infusion and Customer Experience - Future of Business and Finance
By applying the lens of service innovation to digitalization and service infusion, the book showcases how firms can overcome the service and digitalization paradoxes, transform service provision, and improve the customer experience.
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | January 29, 2025 |
| ISBN13 | 9783031765599 |
| Publishers | Springer International Publishing AG |
| Pages | 184 |
| Dimensions | 150 × 220 × 20 mm · 463 g |
| Language | German |
| Editor | Witell, Lars |
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