Smart Service Systems, Operations Management, and Analytics: Proceedings of the 2019 INFORMS International Conference on Service Science - Springer Proceedings in Business and Economics - - Books - Springer Nature Switzerland AG - 9783030309664 - November 26, 2019
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Smart Service Systems, Operations Management, and Analytics: Proceedings of the 2019 INFORMS International Conference on Service Science - Springer Proceedings in Business and Economics 2020 edition

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Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs.

403 pages, 98 Tables, color; 92 Illustrations, color; 28 Illustrations, black and white; VIII, 403 p

Media Books     Hardcover Book   (Book with hard spine and cover)
Released November 26, 2019
ISBN13 9783030309664
Publishers Springer Nature Switzerland AG
Pages 403
Dimensions 150 × 220 × 20 mm   ·   752 g
Language German  
Editor Chen, Weiwei
Editor Qiu, Robin
Editor Yang, Hui

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