Quality is Everybody's Business - Patrick L. Townsend - Books - Taylor & Francis Ltd - 9781574442847 - December 3, 1999
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Patrick L. Townsend
Quality is Everybody's Business 1st edition

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Done correctly, TQM can be implemented in six to eight months. This title discusses how to define and implement a complete quality process. It explores the relationship between the three major components of a quality process - leadership, participation, and measurement - and shows how to untangle complex theory into everyday guidelines.

392 pages, 1, black & white illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released December 3, 1999
ISBN13 9781574442847
Publishers Taylor & Francis Ltd
Pages 392
Dimensions 156 × 234 × 22 mm   ·   658 g
Language English  

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