Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers - James Poisant - Books - Bloomsbury Publishing Plc - 9781567204506 - October 30, 2001
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James Poisant
Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers

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Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages. Managers will relearn nearly everything they have been taught about the profession of management.

188 pages, black & white illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released October 30, 2001
ISBN13 9781567204506
Publishers Bloomsbury Publishing Plc
Pages 192
Dimensions 160 × 235 × 18 mm   ·   494 g
Language English  

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