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Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace Joshua Sperber
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Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace
Joshua Sperber
This book analyzes online consumer management, a practice in which customers monitor, report on, and discipline workers through posting online reviews. Through examining reviewer communities, the author analyzes the ways in which our need for collective purpose is increasingly transformed into profit production under modern capitalism.
144 pages
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | February 27, 2019 |
| ISBN13 | 9781498592215 |
| Publishers | Bloomsbury Publishing Plc |
| Pages | 144 |
| Dimensions | 236 × 159 × 17 mm · 364 g |
| Language | English |
