Service Management: The New Paradigm in Retailing - Kandampully - Books - Springer-Verlag New York Inc. - 9781461415534 - December 9, 2011
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Kandampully
Service Management: The New Paradigm in Retailing 2012 edition

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This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.

316 pages, biography

Media Books     Hardcover Book   (Book with hard spine and cover)
Released December 9, 2011
ISBN13 9781461415534
Publishers Springer-Verlag New York Inc.
Pages 316
Dimensions 243 × 163 × 23 mm   ·   662 g
Language English  
Editor Kandampully, Jay

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