The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture - Spector, Robert (Seattle, Washington) - Books - John Wiley & Sons Inc - 9781119375357 - November 10, 2017
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Spector, Robert (Seattle, Washington)
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture 3rd edition

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The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.

224 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released November 10, 2017
ISBN13 9781119375357
Publishers John Wiley & Sons Inc
Pages 224
Dimensions 275 × 213 × 26 mm   ·   416 g

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