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Assessing Service Quality: Satisfying the Expectations of Library Customers Peter Hernon 2 Rev edition
Assessing Service Quality: Satisfying the Expectations of Library Customers
Peter Hernon
A classic book is brought up to date as the authors integrate the use of technology into the customer experience and offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals,
215 pages, Illustrations
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | 2010 |
| ISBN13 | 9780838910214 |
| Publishers | American Library Association |
| Pages | 215 |
| Dimensions | 217 × 282 × 13 mm · 512 g |
| Language | English |
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