Personalising Library Services in Higher Education: The Boutique Approach - Elizabeth Tilley - Books - Taylor & Francis Inc - 9780815399858 - December 15, 2017
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Elizabeth Tilley
Personalising Library Services in Higher Education: The Boutique Approach 1st edition

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In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services.

248 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released December 15, 2017
ISBN13 9780815399858
Publishers Taylor & Francis Inc
Pages 244
Dimensions 231 × 156 × 21 mm   ·   382 g
Language English  
Editor Priestner, Andy

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