E-Service: New Directions in Theory and Practice: New Directions in Theory and Practice - Roland T. Rust - Books - Taylor & Francis Ltd - 9780765608062 - July 31, 2002
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Roland T. Rust
E-Service: New Directions in Theory and Practice: New Directions in Theory and Practice 1st edition

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This text provides a collection of different perspectives on "e-Service" and a unified framework to understand it. It focuses on: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities.

320 pages, tables, figures, index

Media Books     Hardcover Book   (Book with hard spine and cover)
Released July 31, 2002
ISBN13 9780765608062
Publishers Taylor & Francis Ltd
Pages 348
Dimensions 152 × 229 × 27 mm   ·   453 g
Language English  
Editor Kannan, P.k.
Editor Rust, Roland T.

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