Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers - Mario Kossmann - Books - Taylor & Francis Ltd - 9780754647256 - June 28, 2006
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Mario Kossmann
Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers New edition

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A practical guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, this work is useful for those service providers that are not yet systematically managing their service quality.

252 pages, 61 b&w illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released June 28, 2006
ISBN13 9780754647256
Publishers Taylor & Francis Ltd
Pages 208
Dimensions 160 × 237 × 17 mm   ·   474 g
Language English  

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