How to Manage the IT Help Desk - Noel Bruton - Books - Taylor & Francis Ltd - 9780750649018 - April 8, 2002
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Noel Bruton
How to Manage the IT Help Desk 2nd edition

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Are you overworked, unappreciated and under-resourced? This book offers tools for measuring productivity and features ten steps for successful support, while User Support successes and failures are revealed in case studies. It also gives you techniques for justifying staff and other expenditure; gaining senior management support; and more.

372 pages, Illustrated

Media Books     Paperback Book   (Book with soft cover and glued back)
Released April 8, 2002
ISBN13 9780750649018
Publishers Taylor & Francis Ltd
Pages 372
Dimensions 178 × 244 × 21 mm   ·   734 g
Language English  

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