Values-based Service for Sustainable Business: Lessons from IKEA - Routledge Studies in Management, Organizations and Society - Edvardsson, Bo (Karlstad University, Sweden) - Books - Taylor & Francis Ltd - 9780415620390 - March 4, 2011
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Edvardsson, Bo (Karlstad University, Sweden)
Values-based Service for Sustainable Business: Lessons from IKEA - Routledge Studies in Management, Organizations and Society 1st edition

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This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.

144 pages, 4 Line drawings, black and white; 4 Tables, black and white; 4 Illustrations, black and w

Media Books     Paperback Book   (Book with soft cover and glued back)
Released March 4, 2011
ISBN13 9780415620390
Publishers Taylor & Francis Ltd
Pages 142
Dimensions 215 × 137 × 17 mm   ·   194 g
Language English  

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