Tourist Customer Service Satisfaction: An Encounter Approach - Advances in Tourism - Noe, Francis (Retired, National Park Service, U.S. Dept. of Interior, USA) - Books - Taylor & Francis Ltd - 9780415578042 - July 22, 2010
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Noe, Francis (Retired, National Park Service, U.S. Dept. of Interior, USA)
Tourist Customer Service Satisfaction: An Encounter Approach - Advances in Tourism 1st edition

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Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. This book explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges.

208 pages, 10 black & white illustrations, 10 black & white tables

Media Books     Hardcover Book   (Book with hard spine and cover)
Released July 22, 2010
ISBN13 9780415578042
Publishers Taylor & Francis Ltd
Pages 198
Dimensions 165 × 244 × 17 mm   ·   454 g
Language English  

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