Tell your friends about this item:
Developments in the Call Centre Industry: Analysis, Changes and Challenges - Routledge Studies in Business Organizations and Networks John Burgess-Julia Connell 1st edition
Price
$ 262.49
excl. VAT
Ordered from remote warehouse
Expected to be ready for shipping Jul 10 - 22
Our customers say:
Add to your iMusic wish list
Developments in the Call Centre Industry: Analysis, Changes and Challenges - Routledge Studies in Business Organizations and Networks
John Burgess-Julia Connell
Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).
208 pages, 4 black & white illustrations, 26 black & white tables, 4 black & white line drawings
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | June 15, 2006 |
| ISBN13 | 9780415357029 |
| Publishers | Taylor & Francis Ltd |
| Pages | 224 |
| Dimensions | 150 × 220 × 20 mm · 462 g |
| Language | English |
| Editor | Burgess, John |
| Editor | Connell, Julia (UTS, Sydney, Australia) |
