Managing Services: Challenges and Innovation - Kathryn Haynes - Books - Oxford University Press - 9780199696086 - December 5, 2013
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Kathryn Haynes
Managing Services: Challenges and Innovation

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The book is a collection of perspectives on service and service management written by leading researchers in the field. It considers the range and importance of services, the challenges of managing services and recent contemporary innovations in services and service management.

224 pages, Illustrationsstrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released December 5, 2013
ISBN13 9780199696086
Publishers Oxford University Press
Pages 220
Dimensions 163 × 240 × 18 mm   ·   488 g
Language English  
Editor Grugulis, Irena (Professor of Work and Skills, Professor of Work and Skills, Leeds University Business School)
Editor Haynes, Kathryn (Northern Society Chair in Accounting, Northern Society Chair in Accounting, Newcastle University Business School)

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