Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation - Perfect Phrases Series - Robert Bacal - Books - McGraw-Hill Education - Europe - 9780071444538 - February 16, 2005
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Robert Bacal
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation - Perfect Phrases Series Ed edition

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Most employees can benefit from learning to use specific verbal techniques to handle customers. Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. This book provides explanations of the techniques an employee can apply. It includes 101 dialogues and scripts that can be used.

240 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released February 16, 2005
ISBN13 9780071444538
Publishers McGraw-Hill Education - Europe
Pages 240
Dimensions 150 × 220 × 10 mm   ·   533 g   (Weight (estimated))

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